Cancellation Policy!

Cancellation Policy! --- Bounce House Reservation Terms

On Line Order Cancellation Policy:

Your 20% payment today reserves the inflatable for your event date and prevents other families from booking it.

Because the unit is held just for you, this payment is a reservation fee and is not refunded if you cancel.
However, you will receive a 3-month credit good toward any inflatable or rental item.
✅ I understand the online reservation fee is non-refundable but becomes store credit if I cancel.

Phone Order Cancellation Policy:

Customers who place an order by phone may cancel within 24 hours of booking at no charge, unless the event date is scheduled for the next day.

After 24 hours, a 20% reservation fee will apply. This fee secures the equipment for your date and removes it from availability for other customers.

The reservation fee is non-refundable but will be issued as a store credit valid for 3-months and may be used toward any rental item.

✅ I understand the phone reservation fee is non-refundable but becomes store credit if I cancel.

Day-Of-Event Cancellation & Delivery:

Cancellations made on the scheduled event date are charged the full rental amount.

Once equipment has been delivered and setup is accepted, payment is required regardless of changes in weather or plans.

Online reservation deposits remain non-refundable and apply toward the total balance.

For safety, we do not set up in high winds or hazardous weather; in those cases the order will be rescheduled and payments applied as credit.
✅ I understand the reservation fee is non-refundable but becomes store credit if I cancel.

Weather:  Rain, Cold, too Hot or cloudy weather does not cancel a reservation.
If conditions are unsafe for setup (excessive wind or severe weather), we will reschedule and your payment will transfer as credit.

By placing your order, you agree to these terms.
✅ I understand the reservation fee is non-refundable but becomes store credit if I cancel.